The Department of Commerce organized a webinar on 02-02-2021, for students in the department on the topic “Awareness on Banking Ombudsman Scheme”. The session was handled by Mr. Sreenath L., Assistant Manager, Office of the Banking Ombudsman, Thiruvanthapuram. Topics covered : 1) Banking Ombudsman. 2) List of complaints one can lodge with the Banking Ombudsman. 3) Situations in which the complaint can be rejected by the Banking Ombudsman. 4) The procedure for filing a complaint with Banking Ombudsman.